Frequently Asked Questions

We restore a wide variety of items including furniture (chairs, tables, cabinets), textiles (quilts, garments, vintage fabrics), ceramics and pottery, leather goods (bags, jackets, furniture), and wooden items. If you're unsure whether we can help with your specific item, please contact us for a consultation.

Restoration timelines vary depending on the item's condition, the type of work required, and our current schedule. Simple repairs might take 1-2 weeks, whilst comprehensive restorations can take 4-8 weeks. We'll provide an estimated timeline during your initial consultation and keep you updated throughout the process.

Costs depend on the item's condition, materials needed, and the extent of work required. We offer packages starting from $150 NZD for basic restoration. After assessing your item, we'll provide a detailed quote with no hidden fees. All prices are in New Zealand dollars and include GST where applicable.

Yes, we offer free initial consultations where we assess your item and discuss restoration options. This helps us understand your needs and provide an accurate quote. Consultations can be done in person at our Christchurch studio or via phone/video call for customers outside the area.

Whilst we're skilled and experienced, the success of restoration depends on the item's condition and age. We provide honest assessments and cannot guarantee specific outcomes. However, we're committed to doing our best work and will discuss any limitations before beginning. Under New Zealand's Consumer Guarantees Act, our services must be of acceptable quality.

Yes, we can work with insurance companies for restoration projects. We can provide detailed assessments and quotes that may be used for insurance claims. Please let us know if you're making an insurance claim when you contact us, and we'll ensure our documentation meets the requirements.

We want you to be completely satisfied. If you have concerns about completed work, please contact us immediately. We'll work with you to address any issues. Under New Zealand's Consumer Guarantees Act, you have rights regarding service quality, and we're committed to resolving any problems fairly.

We offer pickup and delivery services within the Christchurch area. For customers outside Christchurch, we can arrange shipping, though you'll need to organise this yourself or we can provide recommendations. Large items may require special arrangements—please discuss this during your consultation.

We take great care with every item. Our studio has secure storage areas, and we use appropriate protective measures during restoration. We're fully insured, and whilst we take every precaution, we recommend that valuable items have their own insurance coverage. We can provide documentation for insurance purposes if needed.

We strive to match original materials and finishes as closely as possible. We maintain relationships with suppliers to source period-appropriate materials. However, some vintage materials may no longer be available, in which case we'll discuss suitable alternatives that maintain the item's character and authenticity.