Privacy Policy
Last Updated:
Introduction
chraxellxluzarin ("we," "our," or "us") is committed to protecting your privacy in accordance with New Zealand's Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our restoration services. We are a New Zealand-based business operating in Christchurch.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number, postal address)
- Details about items you wish to have restored
- Communication preferences and correspondence
- Payment information for restoration services
How We Use Your Information
We use the information we collect to:
- Provide restoration services and respond to your inquiries
- Process transactions and send related information
- Communicate with you about your restoration projects
- Improve our services and website functionality
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances, in compliance with Privacy Act 2020:
- With service providers who assist in our operations (e.g., payment processors, shipping companies) under strict confidentiality agreements
- When required by New Zealand law or court orders
- To protect our rights, property, or safety, or that of our customers
- With your explicit consent
- In connection with a business transfer (if we merge or are acquired)
We ensure any third parties we work with comply with Privacy Act 2020 requirements and handle your information appropriately.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, in accordance with Privacy Act 2020 requirements. This includes secure storage systems, access controls, and staff training. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Breach Notification
In the event of a privacy breach that has caused or is likely to cause serious harm, we will notify the Privacy Commissioner and affected individuals as required by the Privacy Act 2020. We take data breaches seriously and have procedures in place to respond promptly.
Your Rights Under Privacy Act 2020
Under New Zealand's Privacy Act 2020, you have the right to:
- Access your personal information that we hold
- Request correction of inaccurate, incomplete, or misleading information
- Request that we restrict the use of your information in certain circumstances
- Make a complaint to the Privacy Commissioner if you believe we've breached the Privacy Act
- Withdraw consent for certain uses of your information (where consent is the legal basis)
To exercise these rights, please contact us using the details provided below. We will respond to your request within 20 working days as required by the Privacy Act 2020.
Privacy Commissioner
If you have concerns about how we've handled your personal information, you can contact the New Zealand Privacy Commissioner:
Website: www.privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: help@chraxellxluzarin.world
Phone: +64 27 438 8149
Address: 53 Vancouver Crescent, Wainoni, Christchurch 8061, New Zealand
Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations (including under the Privacy Act 2020), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Governing Law
This Privacy Policy is governed by New Zealand law, including the Privacy Act 2020. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.