Return Policy

Last Updated:

Service-Based Business

chraxellxluzarin provides restoration services rather than selling physical products. This Return Policy outlines our policies regarding service completion, satisfaction, and any applicable refunds.

Service Completion

Upon completion of restoration work, we will:

Notify you that your item is ready for pickup or delivery
Provide documentation of the work performed
Allow you to inspect the restored item
Address any concerns you may have about the restoration

Satisfaction Guarantee

We stand behind our restoration work. If you are not satisfied with the completed restoration, please contact us within 14 days of receiving your item. We will work with you to address concerns and make reasonable adjustments where possible.

Refund Policy

Refunds may be considered in the following circumstances:

If restoration work cannot be completed due to unforeseen issues discovered during the process
If we fail to meet agreed-upon specifications outlined in the service agreement
If you cancel the service before work begins (deposit may be retained to cover assessment costs)

Refunds will be processed within 14 business days and returned via the original payment method.

Cancellation Policy

You may cancel a restoration service at any time:

Before work begins: Full refund minus any assessment fees already incurred
After work begins: Refund will be prorated based on work completed, minus materials costs
Near completion: No refund available, but we will complete the work as agreed

Item Pickup

Restored items must be picked up within 30 days of completion notification. After this period, storage fees may apply. Items unclaimed after 90 days may be disposed of in accordance with applicable laws.

Damage During Service

While we take every precaution, if an item is damaged during the restoration process due to our negligence, we will:

Notify you immediately
Discuss options for repair or compensation
Work to resolve the situation fairly

Disputes

If you have concerns about our services or this policy, please contact us first to discuss resolution. We are committed to resolving issues fairly and promptly.

Contact Us

For questions about returns, refunds, or this policy, please contact us at:

Email: help@chraxellxluzarin.world
Phone: +64 27 438 8149
Address: 53 Vancouver Crescent, Wainoni, Christchurch 8061, New Zealand